I was hungry and didn't want to leave the house. So I downloaded the much advertised Thuisbezorgd.nl app (takeaway.com in other countries). Searching through the unfamiliar local restaurants I couldn't help thinking that I'd like to have seen photos of the restaurant premises, inside and out. Visions of dirty kitchens shoveling out cardboard fare ran through my mind. Thuisbezorgd.nl would do well to offer some reassurance in this regard. The rating system is almost defunct as most restaurants seem to have a 4 star rating. Therefore, I chose a local restaurant that I had walked by previously and looked ok.
Anyhoo, I ordered by credit card. They said that I'd be given updates by SMS. Then I waited. And waited. No SMS. I looked at my app to see the status of my order. Low and behold, there is no My Orders option in the app. I resorted to ringing the restaurant directly. They never got the order. Something went wrong somewhere. Net result, no pizza and I was still hungry.
The bottom line is that Thuisbezorgd.nl should have an in-app order tracking option showing the order status: order received, in the oven, on the way etc. With options to cancel or increase the order if time allows. They should also be more proactive, following up on cases where delivery is waaaaay outside the normal delivery times. I did get a €7.50 voucher but am very hesitant to order again. Maybe I should not be as lazy and walk to a restaurant next time.
I'm Frank Gaine. Strategist, Designer, Manager, Founder, Educator.