To my family, Skype IS talking over the internet, sorry Apple. We all have Apple products yet we still use Skype and not FaceTime. Maybe its because we started using Skype with Windows products and old habits die hard. Anyhoo, despite Skype’s popularity it seems they are still making applications with fuzzy navigation. Version 3.5.454 of the Skype app for iPhone has one particularly annoying issue. When you try calling an online contact and the call is ended because they do not pick up, you end the call or something else happens you are brought to the messaging menu for that contact (see below). I can possibly see Skype's point of view here; if you can’t call them, message them. However, the reality was that I spent a long time wondering how I ended up on the messaging screen when the last thing I saw before putting the phone to my ear was my family member’s contact details with options to make a video call, chat or send an sms. When a call fails in this way the most likely thing I want to do is to try calling them again. When an error happens it's best to return users to where they were before the error occurred and explain the issue and recommended actions from there. You with me?
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WelcomeI'm Frank Gaine. Strategist, Designer, Manager, Founder, Educator. Archives
April 2022
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