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Aer Lingus dissects seat price to confuse passengers

29/7/2013

5 Comments

 
Gone are the days when you can trust the national flag carrier to treat its passengers with integrity and respect. Ireland's Aer Lingus is now employing shady tactics to belie their marketing promises. Today, I received an email from Aer Lingus stating "Guaranteed 25% discount". Feeling that I might like a cheaper fare to the old country, I attempted booking but was flabbergasted by the tiny discount amount offered. Let's look at how Aer Lingus calculated the discount on the outbound leg. 1 Adult = 1 x EUR 66.99, Fare p.p. = EUR 27.99, Taxes & Charges = EUR 46.00, Discount = EUR 7.00. Seven Euro! It turns out that the 25% discount only applies to the "Fare p.p." part. Who else splits their seat prices into Adult and Fare p.p.? Not Lufthansa, not British Airways, not even Ryanair. How arcane and misleading is this unnecessary dissection of a seat price? Shame on you Aer Lingus. 
Screen shot of Aer Lingus price lies
Aer Lingus dissects seat price to confuse users
5 Comments
D Kearney
29/7/2013 15:26:14

Shocking stuff! Old school. Not very Apple :)

Reply
airplane3451
30/7/2013 05:30:11

That's hilarious. It must be an Irish thing, to be sure, to be sure.

Reply
Joost
6/8/2013 01:41:09

This does not make sense. So they are asking you to pay for one Adult and then pay the Fare. So what does paying for one Adult do for you? Allow you to get on the plane and then the Fare part allows you to make the actual journey?!!? Madness.

Reply
Plodev
7/8/2013 03:13:01

Whizzair charges for cabin luggage!!! If it cannot fit under the seat in front of you (ie 42x32x25cm), it will cost between 10 and 20 Euro. OMG!

http://wizzair.com/en-GB/useful_information/baggage

Reply
Frank Gaine
7/8/2013 03:28:34

Samoa Air charges customers depending on how much they weigh. http://samoaair.ws/

Reply



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    I'm Frank Gaine. Strategist, Designer, Manager, Founder, Educator. 

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